Privacy Policy

Introduction

MarketForge GmbH ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website marketforge.pro or engage with our construction and general contracting services.

As a company registered in Austria, we comply with the General Data Protection Regulation (GDPR) and Austrian data protection laws. We are the data controller for the personal information we process about you.

Data We Collect

The data collection practices outlined below help us provide you with our construction services and improve your experience on our website. We collect the following types of personal data:

• Contact Information: Name, email address, phone number, and postal address when you contact us or request our services
• Project Information: Details about your construction project requirements, timelines, and specifications
• Website Usage Data: IP address, browser type, device information, and pages visited on our website
• Communication Records: Records of correspondence, phone calls, and meetings related to our services
• Business Information: Company details if you represent a business client

How We Use Your Information

We use of your data is based on legitimate business interests and, where applicable, your consent. We use your personal information for the following purposes:

• To provide construction and general contracting services
• To respond to your enquiries and provide customer support
• To prepare project quotes and proposals
• To manage and execute construction projects
• To comply with legal and regulatory requirements
• To improve our website and services
• To send important updates about your projects

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: To fulfil our contractual obligations for construction services
• Legitimate Interests: For business operations, customer service, and website improvement
• Legal Compliance: To meet regulatory requirements in the construction industry
• Consent: For marketing communications (where applicable)

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following circumstances:

• With trusted subcontractors and suppliers involved in your construction project
• With professional advisors (lawyers, accountants) when necessary
• With regulatory authorities when required by law
• With your explicit consent for specific purposes

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Specific retention periods include:

• Project Data: Retained for 10 years after project completion for warranty and legal purposes
• Contact Information: Retained while we have an ongoing relationship or until you request deletion
• Website Data: Typically retained for 2 years for analytical purposes
• Financial Records: Retained for 7 years as required by Austrian law

Your Rights

Under GDPR and Austrian data protection law, your rights regarding your personal data include:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data (subject to legal requirements)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for consent-based processing

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using encryption protocols
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on data protection procedures
• Secure storage and backup systems

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie usage, please refer to our Cookie Policy.

International Data Transfers

Your personal data is primarily processed within the European Union. If we need to transfer data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy regularly.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding your personal data, please reach out to us:

Supervisory Authority

If you believe that we have not addressed your concerns adequately, you have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde):